What To Do When You Are On The Receiving End Of Poor Customer Service

Everyone has a level of expectation when they enter into a scenario when they’re likely to receive customer service, but what do people do when the standards do not reach their expectations? There are things that can be done, but whether they make an impact is something else altogether. This article looks at what can be done, and what will be most beneficial for your individual circumstance in order to start receiving the service you desire.

Firstly, the gravity of the situation has to be evaluated. How much did the customer advisor offend you? Did they just displease you? Were they rude or just neutral towards you? There is a key difference between the advisor having the capacity to be friendlier and them choosing not to, and them actually being rude to customers. If it is the former, the benefit of putting the time and energy into complaining will probably be too small to be worth measuring even, therefore the course of action should most likely be to simply pass the word around those who you know and don’t recommend the establishment.

There are the more severe methods however if you feel it is necessary to take the issue further. One of these includes contacting the head office of the company in order to pass on details of your experience. This can assist the company in developing their customer service training and maintenance; if they are unaware of a problem they will be unable to change it.

One thing that should always be taken into account as well is your motivation for contacting the company. In most cases complaints about customer service is, and should be, philanthropic – for the benefit of others. Yes, often there is some form of compensation included in the response from the company but this should not be something that the customer plans for, it should be for the good of the service the company offers.

In this day and age it is incredibly easy to contact a company – writing a letter and waiting a week or so for a response is no longer the only port of call. However, there is one particular way that can get the message out in the public spotlight as well as under the noses of those who matter, and that’s social media. The equivalent of peer pressure has led to the majority of companies having a presence on social media and therefore they can be contacted directly, and it is in full view of the public. If companies are interested in keeping a positive reputation then they need to know how to respond to such complaints and situations, and in turn handle it within the company.

For more information on customer services as well as examples of how to conduct customer care, contact Customer Services Contact or the New Look customer services.